Welcome to The motor and engineering company of Ethiopia s.c (MOENCO) (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share, protect, and retain your personal information when you visit or interact with our website https://moencoethiopia.com/ (“Website”) or engage with our services. This policy is designed to comply with the Ethiopian Personal Data Protection Proclamation No. 1321/2024 and other applicable data protection laws. By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
MOENCO is a subsidiary of Inchcape PLC, a London based company engaged in distribution & retail of vehicles. As part of the Inchcape group, we are committed to upholding data protection standards consistent with group policies and applicable local laws, including the Ethiopian Personal Data Protection Proclamation No. 1321/2024.
2. Legal Basis for Processing
Under the Ethiopian Personal Data Protection Proclamation No. 1231/2024, we process your personal data only where we have a lawful basis to do so. The legal bases we rely on include:
- Consent – where you have freely given clear consent for us to process your personal data for specific purposes;
- Contractual necessity – where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract;
- Legal obligation – where processing is necessary for compliance with a legal obligation to which we are subject;
- Legitimate interests – where processing is necessary for legitimate interests pursued by us or a third party, provided those interests are not overridden by your rights and freedoms.
3. Information We Collect
We collect two types of information:
A. Personal Information You Provide Us
You may voluntarily give us your personal data when you:
- Fill out contact, service booking, or inquiry forms
- Subscribe to newsletters or updates
- Communicate with us via phone, email, or chat
- Provide details for vehicle service, parts orders, or warranty claims Examples:
- Name
- Email address
- Phone number
- Address
- Vehicle details (VIN, registration)
- Inquiry or message content
B. Automatic and Technical Data
When you visit our Website, we may collect non-identifying data such as:
- IP address
- Browser type and version
- Device type
- Pages visited and duration
- Cookies and similar tracking technologies
This data is used to improve site performance and understand how users interact with our Website.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your inquiries and provide requested information or services
- To process bookings for vehicle service or parts
- To send newsletters, promotions, or updates (only with consent)
- To improve and personalize your Website experience
- To comply with legal obligations and internal records
5. Cookies & Tracking Technologies
We, and our third-party partners, use cookies, pixels, and similar technologies to:
- Understand Website usage
- Remember user preferences
- Optimize performance
You may choose to disable cookies through your browser settings, but this may affect your experience on our Website.
6. Sharing Your Personal Data
We do not sell or rent your personal information. We may share data:
- With our trusted service providers for website hosting, analytics, or CRM services
- When required by law, court order, or regulatory investigation
- With Inchcape PLC and affiliated group companies for group reporting, compliance, and service improvement purposes
- We require all third parties and group entities to protect your information to standards compatible with this policy and applicable data protection laws.
7. International Data Transfers
- As part of the Inchcape group, your personal data may be transferred to, stored, or processed in countries outside Ethiopia, including the United Kingdom and other jurisdictions where Inchcape operates. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with the Ethiopian Personal Data Protection Proclamation No. 1321/2024, including contractual clauses, data processing agreements, and compliance with Inchcape group data protection standards.
8. Data Protection & Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorised access, misuse, loss, alteration, or destruction. These measures include encryption, access controls, staff training, and regular security assessments. However, no online transmission is 100% secure.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Ethiopian Communications Authority and, where required, affected data subjects without undue delay, in accordance with Article 22 of the Ethiopian Personal Data Protection Proclamation No. 1321/2024.
9. Data Retention
We retain your personal information only as long as is necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
Once data is no longer needed, we securely delete or anonymize it.
10. Your Privacy Rights
Under the Ethiopian Personal Data Protection Proclamation No. 1321/2024 and other applicable laws, you have the following rights in relation to your personal data:
- Access, correct, or update your personal information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent at any time (where applicable)
- Object to the processing of your personal data in certain circumstances
- Request restriction of processing of your personal data
- Request data portability (to receive your personal data in a structured, commonly used format)
- Lodge a complaint with the Ethiopian Data Protection Authority if you believe your rights have been violated
To exercise these rights, please contact us as described below. We will respond to your request within the timeframes required by applicable law.
11. Children’s Privacy
Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data promptly. Parents or guardians who believe their child has provided us with personal data may contact us to request deletion.
12. Links to Other Websites
Our Website may include links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policy of each site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Inchcape group policies. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically. Where material changes are made, we will take reasonable steps to notify you.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal data, please contact:
Email: compliance.africa@inchcape.com Address: Bole Rd, Behind Medhanialem Church | Addis Ababa | Ethiopia | Tel: +251 7677