Recall
Bring Your TOYOTA to MOENCO
Whenever you need collision repair and body and paint work to restore your vehicle and give it its original look bring your Toyota to MOENCO where experienced and well trained professionals conducting every operation with precision based on Toyota Recommended Repair Procedures.
Quality
Toyota Vehicles body work need reliable qualified technicians and exclusive use of Genuine Parts for Optimum fit, function, performance, safety and structural integrity.
Experience
We are in the industry for more than 50 years. We are continuously improving through kaizen in order to meet evolving customers’ expectation.
Convenience
Our purpose built facility in Addis Ababa and in four regional states, two Authorized service Dealers and thirteen part dealers make our service at your easy reach.
Recall
When the manufacturer foresees the possibility of a serious defect occurring, it may request the distributor for inspection, repair or replacement of a given part in the form of a Warranty Repair.
Current Recall at MOENCO
TOYOTA has initiated a recall campaign to replace airbag manufactured by TAKATA. There is a possibility of your TAKATA airbag may not work properly. Depending on the circumstances and the accident on your vehicle the inflator may rapture. This causes metal fragments to hit occupants of the vehicle exposing them to a serious injury.
Warranty
Warranty
Warranty is an after sales product offered to the Toyota customers by the Manufacturer to rectify faulty material or poor workmanship for a specific period of time and/or Millage. It is also an agreement that entitles the customer to free repair for defects that arise within the warranty period.
Warranty Period
3 Years/100,000 KM whichever comes first.
What is covered by warranty?
Warranty covers concerns, which are correctly diagnosed to be caused by manufacturing of a component, or assembly process. It covers any problem that arises during the warranty period due to faulty material and/ or poor workmanship.
Do it yourself
Do it yourself
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Symptom/Malfunction |
Remedy |
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Checking and replacing fuses |
If any of the electrical components do not operate, a fuse may have blown. If this happens, check and replace the fuses as necessary. Refer the correct owners manual. |
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Emergency Engine starting (With Entry and Start system) |
When the key battery is low or when operation fails by electric wave disturbance the engine, can be started by holding the key over the engine switch while depressing the brake pedal (while depressing the clutch pedal for M/T models). |
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Draining the water in the fuel filter |
If fuel system warning light blinks, drain the water using the fuel filter drain plug, under fuel filter housing. But, if the fuel system warning light remains ON, go to TOYOTA dealer. |
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When Pre-Collision System malfunction and warning light flashes |
Indicates that the PCS (Pre-Collision System) is temporarily unavailable, possibly due to either of the following: When an area around the radar sensor or camera sensor being dirty, fogged up or covered with condensation, ice, stickers, etc. * Clear the dirt, fog, condensation, ice, stickers, etc. Please refer the correct owners manual to find the location of radar sensor. When Radar sensor or camera sensor temperature being outside of its operational range * Wait for a while until the area around the radar sensor or camera sensor has cooled down sufficiently. |
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DPF regeneration (Vehicle with DPF system switch) |
1. Stop the vehicle in a safe place. 2. Firmly set the parking brake and shift the shift lever to P (automatic transmission) or N (manual transmission). Release the clutch pedal. Do not stop the engine. Also, make sure that there are no flammable materials near the exhaust pipe. 3. Press the switch. After pressing the DPF system switch, do not depress the accelerator pedal or the clutch pedal (manual transmission). Depressing the pedal(s) will stop regeneration. The DPF system warning light and the indicator light on the switch will change from solid or rapid flashing to slow flashing, and the idling engine speed will increase. Regeneration will take around 20 – 30* minutes to complete. When the DPF system warning light goes out, the idling engine speed will have finished returning to normal. * Referee the correct owner’s manual. |
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If the shift lever cannot be shifted from P |
1. Set the parking brake. 2. Turn the engine switch to the “LOCK” position (vehicles without a smart key system) or off (vehicles with a smart key system). 3. Depress the brake pedal. 4. Remove the shift lock cove cover using flathead screwdriver. To prevent damage to the cover, tip the screwdriver with a rag. 5. Press the shift lock override button while pressing the button on the shift knob. The shift lever can be shifted while the button is pressed. |
Dash Board Information
Dash Board Information
TOYOTA Service Training also includes “B&P TEAM” for Body & Paint Technicians
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Light |
Description |
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Master warning light A buzzer sounds and the warning light comes on and flashes to indicate that the master warning system has detected a malfunction. In some model, the buzzer sounds and warning light flashes. |
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Brake system warning light Indicates that: • Low brake fluid; or • The brake system is malfunctioning. * Immediately stop the vehicle in a safe place and contact your Toyota dealer Continuing to drive the vehicle may be dangerous. |
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Charging system warning light Indicates a malfunction in the vehicle’s charging system * Immediately stop the vehicle in a safe place and contact your Toyota dealer |
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Low engine oil pressure warning light Indicates the engine oil pressure is too low The warning light may come on if the engine oil pressure is too low. * Immediately stop the vehicle in a safe place and contact your Toyota dealer Continuing to drive the vehicle may be dangerous. |
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Low engine oil level warning light Indicates that engine oil level is low * Check the level of engine oil and add more oil if necessary. |
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Engine oil change reminder light Indicates that the engine oil should be change * Have the engine oil and oil filter checked and/or changed by any authorized Toyota dealer |
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Malfunction indicator lamp Indicates a malfunction in: • The electronic engine control system; or • The electronic throttle control system; or • The electronic continuously variable transmission; or • Boost pressure in the turbocharger is abnormal (if equipped); or • Malfunction in DPF system (if equipped) * Have the vehicle inspected by your Toyota dealer immediately. |
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SRS warning light Indicates a malfunction in: • The SRS airbag system; or • The seat belt pretension system. * Have the vehicle inspected by your Toyota dealer immediately. |
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ABS warning light Indicates a malfunction in: • The ABS; or • The brake assist system. * Have the vehicle inspected by your Toyota dealer immediately. |
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VSC OFF indicator lights Indicates that the system is turned OFF. * While the vehicle is rest and hold the VSC OFF button to turn ON the system |
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Slip indicator light If the light comes ON, it indicates a malfunction in the VSC (Vehicle Stability Control) system or TRAC (Traction Control) system or hill-start assist control system. * Have the vehicle inspected by your Toyota dealer immediately. The light will flash when the VSC or the TRAC is operating. |
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For-Wheel drive indicator light (for 4WD models) If the light flashes, it indicates the system is malfunctioning. Please the owner’s manual how to use 4WD. If the light flushes again, Have the vehicle inspected by your Toyota dealer immediately. |
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Low fuel level warning light Indicates that remaining fuel is low * Refuel the vehicle. |
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Electric power steering system warning light (warning buzzer) Indicates a malfunction in the EPS (Electric Power Steering) system * Have the vehicle inspected by your Toyota dealer immediately. |
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Driver’s and front passenger’s seat belt reminder light (warning buzzer) Warns the driver and/or front passenger to fasten their seat belts. * Fasten the seat belt. If the front passenger seat is occupied, the front passenger’s seat belt also needs to be fastened to make the warning light (warning buzzer) off. |
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Front passenger’s seat belt reminder light (warning buzzer) Warns the front passenger to fasten his/her seat belt * Fasten the seat belt. |
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Rear passengers’ seat belt reminder lights (warning buzzer) Warn the rear passengers to fasten their seat belts * Fasten the seat belt. |
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Tire pressure warning light When the light comes on: * Adjust the tire inflation pressure to the specified level. Then the light will turn off after a few minutes. In case the light does not turn off even if the tire inflation pressure is adjusted, have the system checked by your Toyota dealer. When the light comes on after blinking for 1 minute * Have the system checked by your Toyota dealer. |
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High engine coolant temperature warning light in Red color (warning buzzer) Indicates that the engine coolant temperature is too high * Refer your vehicles owner’s manual or Have the vehicle inspected by your Toyota dealer immediately. |
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Brake Override System warning light When the light comes on: Indicates that the accelerator and brake pedals are being depressed simultaneously, and the Brake Override System is operating. * Release the accelerator pedal and depress the brake pedal. When the light flushes * Have the vehicle inspected by your Toyota dealer immediately. |
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Open door warning light (warning buzzer) Indicates that a door is not fully closed * Check that all the doors are closed. |
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Automatic headlight leveling system warning light Indicates a malfunction in the automatic headlight leveling system * Have the vehicle inspected by your Toyota dealer immediately. |
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Fuel system warning light If the light flashes, the amount of accumulated water in the fuel filter has reached the specified level. * Draining the water in the fuel filter If the light comes on, the fuel filter need to be replaced. * Have the vehicle inspected by your Toyota dealer immediately. |
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DPF system warning light Indicates: • Vehicles without DPF system switch: The amount of accumulated deposit in the DPF catalytic converter has reached the specified level if the light comes on. Regenerate the filter. * By driving continuously (for example, at around 60 km/h for approximately 20 minutes). The DPF warning light will extinguish when regeneration is complete. However, if this driving cannot be carried out, or if the light does not extinguish even after driving, have the vehicle inspected by any authorized Toyota dealer. • Vehicles with DPF system switch * Regenerate the filter with the DPF system switch if the light turns on or flashes. |
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Timing belt replacement warning light Indicates that the timing belt should be replaced |
National Skills Contests
National Skills Contests
In addition to the regular Training in house training our technicians improve their skill through participation in the national skills contest conducted every year.
National Skills Contests are competitions for Toyota Customer Service Personnel held each year around the world. They provide motivation for customer service staff to improve their skills, and aim to achieve greater customer satisfaction and the enhancement of Toyota’s reputation.
Body and Paint Repair
Bring Your TOYOTA to MOENCO
Whenever you need collision repair and paint work to restore your vehicle to give its original look bring your Toyota to MOENCO where experienced and well trained professionals are waiting for you.
Quality
Toyota vehicles body work need reliable qualified technicians and exclusive use of genuine parts for optimum fit, function, performance, structural integrity and safety.
Experience
We are in the industry for more than 50 years. Our customer journey continues to improve through Kaizen exceeding customers expectation.
Convenience
Our purpose built facility in Addis Ababa and Four regional states, together with our three authorized service dealers enable us to render excelling customer experience.
Collision Repair
Body works be it light, moderate or heavy are performed in MOENCO by Highly skilled technician. all our employees are provided with continuous training locally and abroad in Toyota training facilities.
Our state of the art equipment such as the Car-O-Liner (a computerized measuring system to denote alignments on the body and frame), Mig and Washer welding machines are waiting for your vehicle to be restored to its original look.
Paint
Paint works at MOENCO is performed in our modern paint booth. We give detail attention to match the paint work with your original color of your vehicle by using computerized mixing machine.
Quality Service
Bring Your TOYOTA to MOENCO
Protect your precious Toyota vehicle and maximize durability by letting the experts at MOENCO take care of it.Bring your Toyota to MOENCO where the people who know your vehicle best and where your vehicle can be diagnosed and fixed right the first time using the latest diagnostic equipment.
Quality
We offer precise diagnosis, reliable quality service with the exclusive use of Genuine Parts for trouble free performance at a low running cost.
Experience
We are in the industry for more than 50 years. Our customer journey continues to improve through Kaizen exceeding customers expectation.
Convenience
Our purpose built facility in Addis Ababa and Four regional states, together with our three authorized service dealers enable us to render excelling customer experience.
Express Service
Express vehicle service is tailored to your vehicle based on millage and/or service interval. All Toyota Vehicles with millage less than 100,000 Km are illegible to express service. The service includes inspection and replacement of parts as per Toyota recommendation to make your vehicle road worthy and enjoyable to drive.
All Toyota Vehicles with millage less than 100,000 Km are illegible to express service. The service includes inspection and recover key areas of your vehicle to preserve its efficiency on the road and maximize durability.
Maintenance Service
Maintenance service include rigorous checkup and repair and/or replace parts as per Toyota recommendation. Our expertise technicians are well trained and use specially designed precision tools for service and maintenance.
Our expertise technicians well trained and use specially designed precision tools for service and maintenance of your vehicle.
General Repair
We are dedicated to provide comprehensive service to extend the life of your irrespective of the wear and tear. General repair includes diagnosis of all faults/malfunctioning and fix it right the first time to retain its original condition.
Our highly skilled technicians coupled with the latest diagnostic equipments and technology are waiting for you to provide a peace of mind on any Fault/malfunctioning of your vehicle. General repair includes diagnosis of all faults/malfunctioning and fix right the first time to retain its original condition.
